Supported Software
Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with ÌÒñ«ÉçÇø computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications. ITS will make a concerted effort to provide assistance for unsupported applications.
ÌÒñ«ÉçÇø maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business. To view a list of available licensed software, please visit the Licensed Software page.
| Full Support (FS) | Limited Support (LS) |
|---|---|
| ÌÒñ«ÉçÇø ITS staff will provide full support. | ÌÒñ«ÉçÇø ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable. |
Note: For all internal ÌÒñ«ÉçÇø Web-based systems, we recommend the latest version of or . Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.
| ÌÒñ«ÉçÇø Web-Based Systems | |
|---|---|
| Appserv Applications | Full Support of Latest Browser Version:
|
| Banner 9 Admin Pages Banner 8 | Full Support of Latest Browser Version:
|
| Classes | |
| E-Procurement | Full Support of Latest Browser Version:
|
| Finance Self-Service | Full Support of Latest Browser Version:
|
| Outlook Exchange Online | Full Support of Latest Browser Version:
|
| ÌÒñ«ÉçÇø Portal | Full Support of Latest Browser Version:
|
| ÌÒñ«ÉçÇø Homepage | Full Support of Latest Browser Version:
|
| Performance Management and Development Program (PMDP) | Full Support of Latest Browser Version:
|
| Pyramid Analytics | Full Support of Latest Browser Version:
|
| Shibboleth | Full Support of Latest Browser Version:
|
| UKG Ready | Full Support of Latest Browser Version:
|
| Operating Systems | |
|---|---|
| Full Support |
|
| Full Support |
Note: ITS recommends staying minimum one full version behind Apple’s latest operating system. |
| Web Browsers | |
|---|---|
| Full Support |
(Latest versions as of June 2021, Version 89.0 or Higher) |
| Full Support |
(Latest versions as of June 2021, Version 91.0.4472 or Higher) |
| Limited Support |
(Chromium based) |
| Limited Support |
(Latest versions as of 2021, Safari 15 or Higher) |
| Software for Educational/Office Use | |
|---|---|
| Full Support |
|
| Full Support |
|
| Limited Support |
|
| Full Support |
|
| Full Support |
Note: To ensure view compatibility, all Apple iWork documents, spreadsheets, and presentations must be converted to Microsoft Office format (.docx, .xlsx, .pptx) prior to submission to any ÌÒñ«ÉçÇø academic or administrative area. The iWork suite and its associated file formats are not supported by ITS. |
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.
| Email Client | |
|---|---|
| Full Support |
|
| Full Support |
|
| Mobile Client on Exchange Email | |
|---|---|
| Full Support |
|
| Full Support |
|
| Virus Protection | |
|---|---|
| Full Support |
|
| Virtual Private Networking | |
|---|---|
| Full Support | Cisco AnyConnect VPN:
|
| Wireless Network | |
|---|---|
| Full Support | PACE-WIFI/PACE-GUEST:
|
Last Updated Date: January 9, 2023