Information Technology Services | Mobile Device Safe Practices

Mobile Device Safe Practices

System Updates & Security Software
Mobile devices are susceptible to malware, viruses, and similar threats. Please ensure your software is always up-to-date and install security applications when available

Password & Encryption
Ensure you password protect the device to prevent unauthorized access. Use passwords to help protect your privacy if your device is lost or stolen. Please review the University’s Password Best Practices.

Encryption helps to obfuscate critical data on the device if it's ever lost or stolen. University devices are auto-encrypted upon activation and set-up. Personal cell phone devices can also be encrypted.

Enable Lock Screen Timeout
Never leave a smartphone unattended, even for just a minute. Make it a habit to keep the phone closed at all times. Enable the Lock Screen Timeout feature on the device. The Lock Screen feature can be found in Settings for most mobile devices. If you need assistance finding this option please check your device manual or you can contact the ITS helpdesk at x33333.

Lost or Stolen Mobile Device
If a �� owned cellular device is stolen or misplaced, the user must immediately contact the ITS helpdesk at (914) 773-3333 to report the loss and to request a temporary suspension. If after hours, ITS must be notified on the next business day. The same guidelines apply to personal devices on which �� information is accessed and/or stored. University accounts can disable a lost device. You can do so by going to , selecting “View Account”, select “Devices” on the left hand side of the window, select the appropriate device, and select “Disable lost device”.

Remote Wipe
If you have a ��-owned device, consult with IT staff regarding options and configuration to remotely wipe data from the device in the event that it is lost or stolen.

For personal devices, consider the steps outlined in the chart below to allow for remotely wiping a device when needed.

Update OS

iOS (7.x+)
(Settings-> General-> Software Update)

Android OS (4.x+)
(Settings-> Settings-> Software Updates)

Set a passcode / screen lock

iOS (7.x+)
(Settings-> Face ID & Passcode)

Android OS (4.x+)
(Settings-> Security-> Lock Screen)

Enable encryption

iOS (7.x+)
Enabled once the Passcode Lock is configured

Android OS (4.x+)

(Settings--> Security-> Encrypt Device)
(Settings->Security->Encrypt External SCard)
(University Devices are auto-encrypted upon activation and set-up)

Remote wipe

iOS (7.x+)

with your AppleID
Choose "Find My iPhone".
Select the appropriate device.
Click "Erase This Device" from the device screen.

*Requires iCloud configuration and the Find My iPhone app.